Your volume and cost
All three values below are your own assumptions. Change them freely, the result recalculates instantly.
Chat, email and phone combined. One ticket corresponds to one conversation in the Saazly quota model.
Total handling time per ticket, including lookups, replies and wrap-up.
Full cost per hour including payroll taxes and overhead, not just the salary.
What we have actually measured
AI-answers-first means the first reply in the chat came from the AI, not that the ticket was guaranteed to be resolved without a human.
That is why the calculator never multiplies this figure by your full handling time. It is shown as a reference, and the calculation below is driven by your own assumption.
The exact definition, denominator and what we never conflate are in our methodology.
Your assumption drives the savings
With that assumption: 220 tickets and 29 hours per month the AI is assumed to take entirely.
Three figures, kept separate
Tickets the AI is assumed to resolve entirely, times your average time and hourly cost.
The plan is chosen so the conversation quota covers your tickets per month. Same prices as on the pricing page.
Gross time value minus the plan price. We never merge them into one figure without showing both.
The calculator is a model built on your assumptions and our observed reference metric. It is not a promise of results.