The problems aren’t imaginary.
They’re documented.
Drift is being gradually phased out by Salesloft, which named 1mind as its successor in March 2026. Development has ended and the entire customer base needs to find a new home. Reviews following the acquisition say customer service deteriorated significantly.
Source: greetnow.com · accessed Aug 2026Price is mentioned in 72 per cent of critical reviews: from around $2,500 per month ($30,000 per year), with no free trial. You could never try it before signing.
Source: marketbetter.ai · accessed Aug 2026In August 2025, an OAuth token breach through the Drift integration exposed Salesforce data at more than 700 organisations, including Cloudflare, Palo Alto and Workday.
Source: marketbetter.ai · accessed Aug 2026The heaviest widget in an independent load test, with approximately 1,400 ms Total Blocking Time, directly affecting page speed and SEO.
Source: cueblocks.com · accessed Aug 2026Built not to
repeat the same mistakes.
Saazly's full price list is published on the pricing page, with a free plan that already includes AI answers. No quote, no mandatory demo and no commitment beyond one month.
The AI grounds its answers in your own website, can sync product catalogues from Shopify and WooCommerce and, once the customer's identity is confirmed, can look up order status and show DHL tracking.
The operator apps are on the App Store and Google Play, with push notifications. Incoming and outgoing chat messages can be translated between visitor and operator in 13 languages.
Lead forms and booking cards can collect contact details and a preferred meeting time. Page targeted proactive messages can be suggested from the real content on your site and edited before you publish them.
What you won’t get from us
A switch should be based on clear expectations. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Saazly is built for customer support, not sales orchestration. We do not offer ABM campaigns, intent data or sales sequences.
- The booking card takes a preferred meeting time for manual confirmation. It does not reserve a slot in a sales rep's calendar and does not replace a full sales calendar.
- We do not have an enterprise sales team creating bespoke contracts. The price list is the same for everyone.
We’ll help you migrate.
Manually, for real.
We won’t promise a magical migration button, because no one can honestly promise one. Instead, a real person from Saazly will help you manually: we’ll build the knowledge base from your website, recreate your greetings and proactive rules, and make sure your team is comfortable with the inbox before you cancel Drift.
Your conversation history will remain in your old tool for as long as you retain read access. Export anything you want to keep before closing the account.