Plans scale by the monthly conversations your AI resolves. Every tier also includes a fixed number of operator seats in the plan price.
- 1 operator seat
- Knowledge-grounded AI replies
- Shared inbox
- iOS and Android app with push notifications
- “Powered by Saazly” badge
- Everything in Free
- 2 operator seats
- Email follow-up on new replies
- WooCommerce and Shopify integration
- “Powered by Saazly” badge
- Everything in Starter
- 5 operator seats
- Full AI auto-resolution
- Answers from your product catalogue
- Real-time translation
- See which pages and ads bring chats
- Custom knowledge base
- “Powered by Saazly” badge
- Everything in Growth
- 10 operator seats
- Multiple workspaces
- Priority support
- “Powered by Saazly” badge
- Everything in Scale
- 25 operator seats
- Remove the Saazly badge
- Custom help-center domain
- API and webhooks
- Dedicated support with SLA
Prices exclude VAT · Pay annually and get 2 months free · No long-term commitment · Need more volume? Talk to us about Enterprise →
To the best of our knowledge, Saazly is the only Nordic chat platform to publish its full price list openly. No quote, no demo first.
What exactly counts
as a conversation?
A conversation counts once the AI has actually replied and resolved something in a chat thread. It is the only unit counted toward your allowance, and the same thread counts once per billing period.
- The AI answers and resolves the questionOnly then is a conversation drawn from your allowance. The allowance is spent when the AI does the work for you.
- The thread continues for several daysThe same conversation counts once per billing period, however many messages it contains.
- Threads only your team replies toWhen a human handles the case and the AI resolves nothing, nothing is drawn from your allowance.
- Messages, notifications and read receiptsWe never count messages. Twenty replies in one thread are still one conversation, and real-time events never affect your allowance.
Others bill per AI reply.
We charge one flat price.
The big platforms charge for every conversation their AI resolves. The better the AI works, the bigger the invoice. Drag the slider and compare for yourself.
And if you grow past your plan? The AI pauses and asks you first, while your inbox keeps working as usual. The invoice never grows on its own.
Competitor prices per their public price lists, Aug 2026: Intercom Fin $0.99 per resolution, Gorgias from $1.00 per AI reply.
Assumed exchange rate, rounded: 1 USD ≈ 10.50 SEK · 10.50 NOK · 7.00 DKK · 0.92 EUR.
It never keeps billing on its own. Your inbox and team keep working as usual while you decide.
A conversation only counts toward your allowance once the AI has actually answered. The definition is public, right here on this page, not in the fine print.
Every plan contains a fixed number of operator seats. Within the plan’s seats, a new colleague costs nothing extra.
The same strong foundation.
Volume and scale set plans apart.
| Feature | Free€0/ mo | Starter€59/ mo | Growth€169/ moPopular | Scale€349/ mo | Business€699/ mo |
|---|---|---|---|---|---|
| Volume and team | |||||
| AI-resolved conversations / mo | 50 | 450 | 1,500 | 3,000 | 6,000 |
| Operator seatsIncluded in the plan price | 1 | 2 | 5 | 10 | 25 |
| Workspaces | 1 | 1 | 1 | Multiple | Multiple |
| History | 30 days | Unlimited | Unlimited | Unlimited | Unlimited |
| At higher volume | Upgrade to Starter | Upgrade to Growth | Upgrade to Scale | Upgrade to Business | Contact us |
| Chat and inbox | |||||
| Shared inbox | |||||
| Knowledge-grounded AI replies | |||||
| iOS and Android app with push notifications | |||||
| Email follow-up on new replies | – | ||||
| WooCommerce and Shopify integration | – | ||||
| AI and growth | |||||
| Full AI auto-resolution | – | – | |||
| Answers from your product catalogue | – | – | |||
| Real-time translation | – | – | |||
| See which pages and ads bring chats | – | – | |||
| Custom knowledge base | – | – | |||
| Security and scale | |||||
| Transparent data handling and DPA | |||||
| Remove Saazly badge | – | – | – | – | |
| Custom help-center domain | – | – | – | – | |
| API and webhooks | – | – | – | – | |
| Support | Community | Priority | Priority | Dedicated + SLA | |
| Start | Choose | Choose | Choose | Choose | |
One price for the whole team. Seats included.
Large platforms charge for every operator, so adding one salesperson raises the bill. Saazly Growth costs €169/month and includes 5 operator seats in that price. Within those seats, a new colleague costs nothing extra.
See the value for freeEverything about conversations,
allowances and currency.
What counts as a conversation?
A conversation counts once the AI has actually replied and resolved something in the chat thread. The same thread counts once per billing period, however many messages it contains. Threads handled only by your team, notifications and internal notes never draw from the allowance. In other words, the allowance is spent only when the AI does the work for you.
When does our allowance renew?
It resets when your billing period starts over, which for most customers is the first of the month. You receive the full allowance again each period; unused conversations do not roll over.
What happens when we reach the limit?
We tell you well in advance. When the allowance is spent, the AI pauses and stops answering automatically, while your inbox, notifications and team keep working exactly as usual. You can upgrade in the dashboard without downtime, and the invoice never grows on its own.
Do we pay per operator?
No. Every plan includes a fixed number of operator seats in the price. Within the plan’s seats a new colleague costs nothing extra, and when you need more seats you move to a larger plan.
Can we change plans at any time?
Yes. Upgrade or downgrade in the dashboard. Upgrades take effect immediately with a prorated adjustment on the next invoice, with no long-term commitment.
Is there an annual discount?
Yes. Annual billing gives you twelve months for the price of ten. Use the toggle above to see the monthly equivalent and the annual total.
Which currency will we be billed in?
We display and bill in SEK, NOK, DKK or EUR. Your country or language suggests the initial currency, and you can always change it manually above the plans.
Where is our data processed?
We disclose storage, AI processing and subprocessors separately in our privacy notice and subprocessor list. AI requests may be processed outside the EU/EEA with applicable transfer safeguards. We offer a DPA and support access and deletion requests.
Start on Free — upgrade when you grow.
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