How Saazly works
in your day-to-day operations.
The right item from your entire catalogue, in secondsLive at Ernst P
The AI searches your entire product catalogue, not a hand-written FAQ. It understands everyday language and descriptions of the job, matches them to the right item, and shows stock status and a link directly in the chat. At Ernst P, it searches 25,023 items and replies in around 4 seconds.
- Searches the entire product catalogue, not just an FAQ
- Understands everyday language, not only exact product names
- Shows stock status and a product link directly in the answer
Where is the order? Answered before anyone has to lookLive
The AI looks up the customer's order in your order system and retrieves the DHL tracking before replying. The customer gets the status, tracking link and next step directly in the chat, with the source visible in the answer. Identity is verified in the chat before order data is disclosed.
- Real-time order status and DHL tracking, directly in the chat
- Identity check before the AI displays order data
- Answers around the clock in Swedish, Norwegian, Danish and English
Close the deal in the chat, not an email threadNew
When the customer is ready, the agent sends a clickable payment or booking card directly in the conversation. The customer completes the process without leaving the chat, and the whole journey stays in the same thread. In our August 2026 market review, none of the chat apps we assessed supported payment within the chat itself.
- The agent sends a clickable card in just a few clicks
- The card connects to your own services, such as Cal.com or Stripe
- The entire journey is documented in the conversation thread
Enter your address. Saazly reads your site and keeps its knowledge fresh
Paste in your web address and Saazly reads your product pages, delivery terms and frequently asked questions to build the knowledge base for you. It then quietly rereads the site every week, picking up new items and updated terms without anyone having to maintain an FAQ by hand.
- The knowledge base is built from your site, not an empty form
- Reread every week so the knowledge never goes stale
- You can see and control which sources the AI may use in its answers
AI you can trust
with your customers.
Every factual answer is grounded in your own sources, and the source is shown in the chat. When the AI is unsure, it hands over to a human instead of making something up.
It never keeps billing on its own. Your inbox and team keep working as usual while you decide.
A conversation only counts toward your allowance once the AI has actually answered. The definition is public, right here on this page, not in the fine print.
What you won’t get from us
Clear expectations cost less than a disappointed customer. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Saazly never changes your orders. The AI looks up status and tracking, but you make any changes in your own system.
- We do not have an off-the-shelf integration for every business system. Order lookups require us to connect to your particular system, which we do manually with you.
- Only DHL tracking is connected today. Other Nordic carriers have not yet launched.
- The AI does not handle customer-specific contract pricing. It answers from the sources you provide.
- We do not automatically migrate your history from another tool. A person helps you with the move instead.
Running a different kind of business?
Look here instead.
AI that answers where is my order with the DHL tracking right in front of it, finds the right product from your entire catalog, and keeps its knowledge fresh every week.
Learn more →SaaS and technology companiesAI that answers from your documentation with visible sources, a copilot that suggests replies to agents, and a widget that does not drag down your site's metrics.
Learn more →Service businesses and local companiesAI that answers questions about prices, opening hours and everyday queries around the clock, with booking cards in the chat and notifications that reach your team straight away.
Learn more →