The problems aren’t imaginary.
They’re documented.
Unreliable notifications that lead to missed customer chats — the most serious operational failure a support chat can have. Every missed chat is a lost customer.
Source: bigsur.ai · accessed Aug 2026Missing basic features such as marking a conversation unread, while reviews say the tool scales poorly as the team grows.
Source: chatimize.com · accessed Aug 2026Confusion over what is included and what is premium means the low advertised price is not always what you end up paying.
Source: chatimize.com · accessed Aug 2026AI flows require more manual set-up than competitors before they start delivering value.
Source: bigsur.ai · accessed Aug 2026Built not to
repeat the same mistakes.
The apps are on the App Store and Google Play. Push notifications alert your team to new customer messages, and replies go out from the shared inbox.
Enter your web address and Saazly builds its knowledge base from product pages, terms and guides, then rereads the site every week. There is no manual flow builder to configure before the AI becomes useful.
Incoming and outgoing chat messages can be translated both ways in 13 languages. The operator can review the translation before a reply is sent.
The widget's home view has a News tab and can show links to Facebook, Instagram, Messenger, WhatsApp, phone and email. The phone link can follow your site's opening hours. The widget has labelled controls, keyboard support, messages that read well in a screen reader and support for reduced motion.
What you won’t get from us
A switch should be based on clear expectations. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Saazly does not offer co-browsing or a shared screen view with visitors.
- We do not have a built-in shared inbox for traditional support email. Saazly is chat-first.
- Our free plan has an AI allowance and limitations. If you only need simple free chat for several agents, Crisp may take you further.
We’ll help you migrate.
Manually, for real.
We won’t promise a magical migration button, because no one can honestly promise one. Instead, a real person from Saazly will help you manually: we’ll build the knowledge base from your website, recreate your greetings and proactive rules, and make sure your team is comfortable with the inbox before you cancel Crisp.
Your conversation history will remain in your old tool for as long as you retain read access. Export anything you want to keep before closing the account.