The problems aren’t imaginary.
They’re documented.
Three stacked pricing layers: a per-seat price ($29, $85 or $132 per month), Fin AI charged per resolution, and channel fees on top. That makes the next bill difficult to predict.
Source: hiverhq.com · accessed Aug 2026Fin charges $0.99 per resolution with no cap. In one documented G2 case, costs rose from $200 to $1,400 in a month during a product launch, with the analysis projecting $2,700 without a cap.
Source: zipchat.ai · accessed Aug 2026Billing for assumed resolutions: a customer who simply goes quiet is counted as resolved and billed. Independent tests measured an actual resolution rate of 38 to 72 per cent against an advertised 76.
Source: builts.ai · accessed Aug 2026Support for the support tool itself: one reviewer reported waiting seven days for a first reply, while an HN thread describes an $1,800 bill for someone who only wanted $100-a-month chat.
Source: news.ycombinator.com · accessed Aug 2026Built not to
repeat the same mistakes.
Your plan is based on unique conversations each month. If you reach the limit, the AI pauses and asks you first while the inbox keeps working. Your bill never grows on its own, and the full price list is published on our pricing page.
The AI grounds its answers in your own website and can sync product catalogues from Shopify and WooCommerce. Once the customer's identity is confirmed, it can look up order status and show DHL tracking. The source is shown whenever the answer comes from your site.
We disclose storage, AI processing and subprocessors separately. AI requests may be processed outside the EU/EEA with applicable transfer safeguards.
The operator apps are on the App Store and Google Play, with push notifications for new customer messages. Incoming and outgoing chat messages can be translated between visitor and operator in 13 languages.
The same questions,
asked of both platforms.
- Yes
- Partially
- No
- No information found in our source review
| Category | Saazly | Intercom |
|---|---|---|
| Source-backed AI answersIs the source of the answer shown in the chat, so both you and your customer can verify it? | YesEvery factual answer is grounded in your own sources, and the source is shown in the chat. When coverage is missing, the AI hands over to a person. | NoNo source display in the answer is advertised. An independent test of 500 issues measured an actual resolution rate of 38 to 72 percent against an advertised 76. Source: builts.ai · accessed Aug 2026 |
| An honest definition of a resolved issueA customer who simply goes quiet should never count as a resolved issue. | YesA silent customer is never counted as resolved. The definition is public and can be verified against your own data. | NoAssumed resolutions are billed: a customer who simply goes quiet is counted as resolved and charged for. Source: builts.ai · accessed Aug 2026 |
| No taxi meter per resolved issueDoes it cost extra every time the AI actually does its job? | YesNo price per resolved issue. At the quota cap, the AI pauses and asks you first while the inbox keeps working. | NoFin charges per resolution with no cap. Documented case: $200 to $1,400 in one month during a product launch. Source: zipchat.ai · accessed Aug 2026 |
| Transparent data handlingWhere is data processed, which subprocessors are used, and which transfer safeguards apply? | PartiallyStorage and AI processing are disclosed separately. AI requests may be processed outside the EU/EEA with applicable transfer safeguards. | PartiallyUS provider. Transfers rely on the EU-US DPF, whose legal basis has been questioned after Trump v. Slaughter and is expected to be tested before the EU Court of Justice. Source: activemind.legal · accessed Aug 2026 |
| Pricing modelWe compare the model, not the amounts. Current amounts are always on the pricing page. | YesA fixed monthly price per plan, 5 plans, including one free plan, with a clear quota of AI-resolved conversations. No variable fee per resolved issue. | NoThree stacked layers: a per-seat price, Fin charged per resolution, and channel fees on top. Source: hiverhq.com · accessed Aug 2026 |
| An open price list with no demo gateCan you calculate what you will pay, and start without a sales call? | YesThe entire price list is published on the pricing page and you start on your own. No quote, no mandatory demo, no commitment longer than a month. | PartiallyList prices are published, but the final price is driven by variable fees (documented: $200 to $1,400 in one month). Source: zipchat.ai · accessed Aug 2026 |
| A Nordic product, support by humansWho answers when you are the one who needs help? | YesBuilt by a small Nordic team in Swedish, Norwegian, and Danish. Write to us and a person replies, not a queue. | NoAn international provider, and support complaints are recurring (one reviewer reported seven days without a first reply). Source: hiverhq.com · accessed Aug 2026 |
| Operator apps for iOS and AndroidCan the team reply from a phone, with push notifications? | YesSaazly's operator apps are on the App Store and Google Play, with push notifications for new customer messages. | YesIntercom Conversations is available for iOS and Android. Source: apps.apple.com · accessed Aug 2026 |
| Channel breadth beyond chatWhatsApp, SMS, telephony, and social inboxes.Where we don’t win | NoVisitors can open Facebook, Instagram, Messenger, WhatsApp, phone and email from the widget's home view. These are contact links, not channels inside Saazly's inbox. The phone link can follow your site's opening hours. | YesA unified inbox across chat, WhatsApp, SMS, and email, with macros for fast handling. Source: getmacha.com · accessed Aug 2026 |
| Reporting depth for large support teamsMacros, SLA engines, and reporting suites for hundreds of agents.Where we don’t win | NoWe have essential statistics and a public resolution definition, but not the macro, SLA, and reporting depth for hundreds of agents. | YesPowerful reporting and inbox macros are highlighted by users. Source: getmacha.com · accessed Aug 2026 |
Swipe sideways in the table to see all columns.
Competitor information comes from public sources accessed in August 2026 and may have changed since then. Time-sensitive figures are reviewed regularly, and any claim past its review date is automatically removed from the table rather than left in place. Our own pricing information is always taken directly from our public pricing page.
Others bill per AI reply.
We charge one flat price.
The big platforms charge for every conversation their AI resolves. The better the AI works, the bigger the invoice. Drag the slider and compare for yourself.
And if you grow past your plan? The AI pauses and asks you first, while your inbox keeps working as usual. The invoice never grows on its own.
Competitor prices per their public price lists, Aug 2026: Intercom Fin $0.99 per resolution, Gorgias from $1.00 per AI reply.
Assumed exchange rate, rounded: 1 USD ≈ 10.50 SEK · 10.50 NOK · 7.00 DKK · 0.92 EUR.
What you won’t get from us
A switch should be based on clear expectations. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Saazly does not have a unified inbox for WhatsApp, SMS and email campaigns. Visitors can open contact links from the widget's home view, but the conversation then continues in that channel.
- We do not match Intercom's mature reporting or depth of macros for large support organisations.
- We do not have a large ecosystem of third-party apps. Integrations use API and webhooks.
We’ll help you migrate.
Manually, for real.
We won’t promise a magical migration button, because no one can honestly promise one. Instead, a real person from Saazly will help you manually: we’ll build the knowledge base from your website, recreate your greetings and proactive rules, and make sure your team is comfortable with the inbox before you cancel Intercom.
Your conversation history will remain in your old tool for as long as you retain read access. Export anything you want to keep before closing the account.