How Saazly works
in your day-to-day operations.
Write in English. The customer reads in Danish.Live
The customer's messages are translated into your language as they land in the inbox, and your replies are translated into the customer's language as they are sent. Nobody copies text between tabs, and no conversation stalls because nobody on the team happens to speak the language.
- Incoming messages are translated into your language in the inbox
- Outgoing messages are translated into the customer's language on sending
- On by default, nothing to set up
Hi! Of course, I'm adding an extra pillow to your booking.
Hej! Selvfølgelig, jeg tilføjer en ekstra pude til jeres booking.
Tusind tak for hjælpen!
Thank you so much for your help! · translated for youSee the translation before it is sent
If you want the last word, switch on preview mode: the translation is shown before the message goes out. And if a translation cannot be produced, nothing half-finished is sent. Better a deliberate choice than an answer in the wrong language.
- Preview the translation before sending
- If the translation fails, nothing goes out untranslated by mistake
- The mode is optional and can be switched on whenever you like
We are open until 3 pm on Saturdays, do drop by!
Vi har åbent til klokken 15 om lørdagen, kom endelig forbi!
The whole chat meets the customer in the customer's language
The widget interface, buttons, placeholders and the AI notice, comes in 13 languages and follows the visitor's language automatically. Together with the translation in the inbox, the customer can start, hold and finish the whole conversation in their own language.
- The widget interface in 13 languages
- Follows the visitor's language automatically
- The AI answers in Swedish, Norwegian, Danish and English
The original is always still there
The translation never replaces the original. You always see what the customer actually wrote, you can switch between original and translation, and the translations are visible only in your inbox: the visitor never sees your internal tools.
- The original message is always kept
- Switch between original and translation in the inbox
- The visitor never sees the translation tool
Kan I sende fakturaen igen?
Could you send the invoice again?
AI you can trust
with your customers.
Every factual answer is grounded in your own sources, and the source is shown in the chat. When the AI is unsure, it hands over to a human instead of making something up.
It never keeps billing on its own. Your inbox and team keep working as usual while you decide.
A conversation only counts toward your allowance once the AI has actually answered. The definition is public, right here on this page, not in the fine print.
What you won’t get from us
Clear expectations cost less than a disappointed customer. This is the reality of Saazly today, so you can decide whether it matters to your business.
- The translation is machine translation. It is good at everyday language and support phrases, but it is not a certified translator, and sensitive wording should be reviewed.
- We translate the chat, not your website or your knowledge base.
- The AI's own replies are written in Swedish, Norwegian, Danish and English. More AI reply languages have not launched.
- The widget interface comes in 13 languages, not every language.
- We do not automatically migrate your history from another tool. A person helps you manually instead.
More of what
Saazly does for you.
AI that resolves enquiries from your own sources with the source cited, hands over when it is unsure and keeps the knowledge fresh with a weekly reread.
Read more →Order tracking in the chatAI that looks up the customer's order, retrieves DHL status in real time and answers with a tracking link directly in the chat, with an identity check before any order data.
Read more →All featuresThe full overview: AI replies, a shared inbox, the operator app with push, proactive messages and reports.
Read more →