The problems aren’t imaginary.
They’re documented.
Three separate billing meters that can push a $29 plan beyond $200 per month. Conversation limits are described as penalising success: a traffic spike forces an upgrade.
Source: eesel.ai · accessed Aug 2026The 15-minute rule: a conversation that pauses for 15 minutes is counted and billed as a new conversation. The complaint recurs on both Reddit and Capterra.
Source: eesel.ai · accessed Aug 2026Reports of automatic plan upgrades without permission, difficulties securing refunds and accounts being suspended without warning.
Source: eesel.ai · accessed Aug 2026Lyro AI only learns from simple sources such as the website and FAQ, while the rigid split between Lyro and Flows forces you to choose between a scripted bot and AI.
Source: myaskai.com · accessed Aug 2026Built not to
repeat the same mistakes.
Saazly counts one thing: unique conversations each month. A customer who returns to the same thread later that day is still the same conversation, not a new line on the bill.
The operator apps are on the App Store and Google Play, with push notifications. Incoming and outgoing chat messages can be translated between visitor and operator in 13 languages.
Paste in your address and Saazly reads product pages, terms and guides, then keeps its knowledge fresh with a quiet weekly reread. Each site can have its own AI name and its own guidelines. At Ernst P, the AI searches among 25,023 items.
The widget has a News tab in its home view. Saazly can also suggest proactive messages for selected pages, based on real content from your site and editable before you publish them.
The same questions,
asked of both platforms.
- Yes
- Partially
- No
- No information found in our source review
| Category | Saazly | Tidio |
|---|---|---|
| Source-backed AI answersIs the source of the answer shown in the chat, so both you and your customer can verify it? | YesEvery factual answer is grounded in your own sources, and the source is shown in the chat. When coverage is missing, the AI hands over to a person. | NoLyro only learns from simple sources such as your website and FAQ, with no source display in the answer. Source: myaskai.com · accessed Aug 2026 |
| No taxi meter per resolved issueDoes it cost extra every time the AI actually does its job? | YesNo price per resolved issue. At the quota cap, the AI pauses and asks you first while the inbox keeps working. | NoThree billing meters, and the 15-minute rule turns a pause in the conversation into a new billed conversation. Source: eesel.ai · accessed Aug 2026 |
| Transparent data handlingWhere is data processed, which subprocessors are used, and which transfer safeguards apply? | PartiallyStorage and AI processing are disclosed separately. AI requests may be processed outside the EU/EEA with applicable transfer safeguards. | PartiallyUS provider. Transfers rely on the EU-US DPF, whose legal basis has been questioned after Trump v. Slaughter and is expected to be tested before the EU Court of Justice. Source: activemind.legal · accessed Aug 2026 |
| Pricing modelWe compare the model, not the amounts. Current amounts are always on the pricing page. | YesA fixed monthly price per plan, 5 plans, including one free plan, with a clear quota of AI-resolved conversations. No variable fee per resolved issue. | NoThree separate meters that together determine the bill, and conversation caps that punish a traffic spike with an upgrade. Source: eesel.ai · accessed Aug 2026 |
| An open price list with no demo gateCan you calculate what you will pay, and start without a sales call? | YesThe entire price list is published on the pricing page and you start on your own. No quote, no mandatory demo, no commitment longer than a month. | PartiallyA list price is published, but three meters determine what you actually pay. Source: eesel.ai · accessed Aug 2026 |
| A Nordic product, support by humansWho answers when you are the one who needs help? | YesBuilt by a small Nordic team in Swedish, Norwegian, and Danish. Write to us and a person replies, not a queue. | NoReports of accounts suspended without warning and difficulties getting refunds. Source: eesel.ai · accessed Aug 2026 |
| Operator apps for iOS and AndroidCan the team reply from a phone, with push notifications? | YesSaazly's operator apps are on the App Store and Google Play, with push notifications for new customer messages. | YesTidio is available for iOS and Android. Source: apps.apple.com · accessed Aug 2026 |
Swipe sideways in the table to see all columns.
Competitor information comes from public sources accessed in August 2026 and may have changed since then. Time-sensitive figures are reviewed regularly, and any claim past its review date is automatically removed from the table rather than left in place. Our own pricing information is always taken directly from our public pricing page.
Others bill per AI reply.
We charge one flat price.
The big platforms charge for every conversation their AI resolves. The better the AI works, the bigger the invoice. Drag the slider and compare for yourself.
And if you grow past your plan? The AI pauses and asks you first, while your inbox keeps working as usual. The invoice never grows on its own.
Competitor prices per their public price lists, Aug 2026: Intercom Fin $0.99 per resolution, Gorgias from $1.00 per AI reply.
Assumed exchange rate, rounded: 1 USD ≈ 10.50 SEK · 10.50 NOK · 7.00 DKK · 0.92 EUR.
What you won’t get from us
A switch should be based on clear expectations. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Saazly has no inbox channels for Facebook Messenger or Instagram DM. Visitors can open those contact routes from the widget's home view, but the conversation then continues outside Saazly.
- We do not offer built-in email marketing or campaign sends.
- We do not have a large library of ready-made bot-flow templates. Proactive rules are available, but are simpler than a complete visual flow builder.
We’ll help you migrate.
Manually, for real.
We won’t promise a magical migration button, because no one can honestly promise one. Instead, a real person from Saazly will help you manually: we’ll build the knowledge base from your website, recreate your greetings and proactive rules, and make sure your team is comfortable with the inbox before you cancel Tidio.
Your conversation history will remain in your old tool for as long as you retain read access. Export anything you want to keep before closing the account.