How Saazly works
in your day-to-day operations.
The enquiry is resolved before anyone on the team has lookedLive at Ernst P
The AI answers the question directly in the chat, grounded in your own sources: your site, your knowledge base and your product catalogue if you have one. The source is shown in the answer so both the customer and you can check where it came from, and a resolved enquiry counts towards your plan's quota, never towards a meter.
- Answers instantly, around the clock, outside office hours too
- The source is shown in the chat, so the answer can be checked
- A resolved enquiry counts towards the quota, not per reply
An unsure AI does not guess. It hands over.
When the sources are not enough for a confident answer, the AI does not make something up. It hands over to the team with the whole conversation in view, and the moment a person joins the thread the AI pauses automatically. All the customer notices is that the right person took over.
- If the evidence is missing, the AI hands over instead of guessing
- The AI pauses automatically when a person takes over the thread
- Automatic resolution stays off until you switch it on yourself
Paste in your address. Saazly keeps the knowledge fresh.
Enter your web address and Saazly reads in pages, terms and frequently asked questions and builds the knowledge base for you. The site is then reread every week, quietly in the background, so new pages and changed terms are picked up without anyone maintaining an FAQ by hand. You can see and control which sources the AI may answer from.
- The knowledge base is built from your site, not from an empty form
- A weekly reread picks up the changes
- You control which sources the AI uses
The AI sounds like you, not like a call centre
You choose the AI's name, tone and persona per site, so the answers sound like your brand voice. If you run several sites in the same account, each site gets its own settings. And the quota is predictable: when the plan's AI replies run out, the AI pauses instead of charging per reply.
- Name, tone and persona are set per site
- Several sites in one account, each with its own settings
- At the quota ceiling the AI pauses, with no meter running
AI you can trust
with your customers.
Every factual answer is grounded in your own sources, and the source is shown in the chat. When the AI is unsure, it hands over to a human instead of making something up.
It never keeps billing on its own. Your inbox and team keep working as usual while you decide.
A conversation only counts toward your allowance once the AI has actually answered. The definition is public, right here on this page, not in the fine print.
What you won’t get from us
Clear expectations cost less than a disappointed customer. This is the reality of Saazly today, so you can decide whether it matters to your business.
- The AI only answers from the sources you have given it. What is not written down anywhere it cannot answer, and then it hands over.
- Automatic resolution is off when you start. The AI does not begin answering customers on its own until you switch it on.
- The free plan's quota is 50 AI replies per month. At the ceiling the AI pauses instead of charging, and the next period it starts again.
- We have no phone channel and no unified inbox for WhatsApp or social media. The AI lives in the chat on your site.
- We do not automatically migrate your history from another tool. A person helps you manually instead.
More of what
Saazly does for you.
AI that looks up the customer's order, retrieves DHL status in real time and answers with a tracking link directly in the chat, with an identity check before any order data.
Read more →Live chat with automatic translationThe agent writes in their language, the customer reads theirs: automatic translation in both directions in the inbox, with a preview before the reply goes out.
Read more →All featuresThe full overview: AI replies, a shared inbox, the operator app with push, proactive messages and reports.
Read more →