Solutions · E-commerce

AI customer service built for Nordic online stores.

Questions about order status account for 25 to 50 percent of e-commerce support requests.* Saazly’s AI responds with the order and tracking details in front of it, with the source visible in the answer, around the clock. Your team handles the cases that genuinely need a human.

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// The numbers behind this page
25 to 50%of e-commerce support requests concern order statusindustry data, WISMO*
100%chats where the AI answers firstErnst P · last 30 days
25 023products in the AI’s knowledgeErnst P · live product catalog
~4 sfrom question to AI answermeasured in a live test

* Industry data: the share of incoming e-commerce support requests concerning order status (WISMO, where is my order). All other figures were measured in Saazly production, August 2026.

For online stores

Four things the AI does
for your store every day.

Order status & tracking

Where is my order? Answered before you’ve had a chance to lookLive at Ernst P

The AI looks up the customer’s order in your order system and retrieves the DHL tracking details before answering. The customer gets the status, tracking link and next step directly in the chat, with the source visible in the answer. Their identity is verified in the chat before any order data is disclosed.

  • Real-time order status and DHL tracking, directly in the chat
  • Identity check before the AI displays order data
  • Answers around the clock, in Swedish, Norwegian, Danish and English
The AI handles more than half of the questions before I’ve even had a chance to look. And when the customer is ready to buy, I send the quote directly in the chat.
FFelix WingårdErnst P AB · ernstp.se
Real conversation · Ernst P
I placed an order yesterday. Do you know where it is?
Ernst P’s AI I found your order. It left the warehouse with DHL this morning, and the latest status shows that the parcel is on its way to your local terminal. Here’s the tracking link so you can follow it all the way to your door. ✦ Source: Order system + DHL · identity verified in chat
No human agent needed
Product questions

The right product from your entire catalog, in seconds

Customers rarely ask using exact item names. The AI understands what they are actually looking for and finds the right product in the entire catalog, with stock status and a link directly in the answer. At Ernst P, it searches accurately among 25 023 items and answers in around 4 seconds.

  • Searches the entire product catalog, not just an FAQ
  • Shows stock status and a product link directly in the chat
  • Understands everyday language, not just exact product names
Product question · Ernst P
I’m looking for a 115 mm sanding roll, 25 meters, 40 grit. Do you have one?
Ernst P’s AI Yes! This is an exact match:
FESTOOL Sanding Roll 115 mm × 25 m, P40 gritIn stock · View product →
✦ Found among 25,023 products · answered in 4 sec
Payment and booking cards

Close the sale in the chat, not in an email threadNew

When the customer is ready to buy, the operator sends a clickable payment or booking card directly in the conversation. The customer pays or books without leaving the chat, and everything appears in the same thread. In our market review in August 2026, none of the chat apps reviewed supported payment or booking within the chat itself.

  • The operator sends a clickable card in just a couple of clicks
  • The customer completes the purchase or booking without leaving the conversation
  • The entire process is documented in the conversation thread
The agent sends a card
Perfect, I’ll take it. Can I pay right here?
Quote · 2 items1 240 kr
Sanding roll 115 mm × 25 m890 krShipping, DHL350 kr
Pay nowThe card is clickable, and checkout happens in the same thread
Self-maintaining knowledge base

Enter your website address. Saazly reads the site and keeps the knowledge fresh

Paste in your website address and Saazly reads your product pages, shipping terms and FAQs, then builds the knowledge base for you. It rescans the site every week, quietly in the background, so new products and updated terms are picked up without anyone having to maintain an FAQ by hand.

  • The knowledge base is built from your site, not from an empty form
  • Rescanned every week so the knowledge never goes stale
  • You can see and control which sources the AI can use to answer
Knowledge base · self-maintaining
din-butik.se
Product pages and stock levels imported
Shipping and returns policies imported
FAQs and guides imported
autorescanned every week, quietly in the background
Honest AI

AI you can trust
with your customers.

The AI never guesses

Every factual answer is grounded in your own sources, and the source is shown in the chat. When the AI is unsure, it hands over to a human instead of making something up.

At the cap, the AI pauses and asks you first

It never keeps billing on its own. Your inbox and team keep working as usual while you decide.

A silent customer never counts as resolved

A conversation only counts toward your allowance once the AI has actually answered. The definition is public, right here on this page, not in the fine print.

Platforms

Works with the store
you already have.

PluginWooCommerce

A proper plugin installed directly through wp-admin. It connects the widget and order data to your store without touching the theme.

Theme snippetShopify

A small snippet in your theme adds the widget across your entire store. The dashboard guide shows you exactly where to insert the line.

LiveDHL tracking

Tracking status is retrieved from DHL in real time and displayed directly in the chat alongside the order status in your system.

Coming soon:PostNordBringBudbee
// For your online store

Let AI handle your order questions today.

Set up Saazly on your store in under five minutes. AI answers are already included in the free plan, and you’re never committed for more than one month at a time.

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