The problems aren’t imaginary.
They’re documented.
$25 to $89 per agent per month, with ticketing (HelpDesk) and chatbot (ChatBot) sold as separate subscriptions on top. Three products and three bills before you have what Saazly calls one plan.
Source: tooltester.com · accessed Aug 2026Inactive agent accounts are still charged, and every person needs their own account even when only one agent is active at a time.
Source: trustpilot.com · accessed Aug 2026Reviews describe the tool repeatedly logging out on different devices without even making it clear when it is offline. For a support channel, that is silent downtime.
Source: trustpilot.com · accessed Aug 2026Support that takes weeks to reply, according to recurring reviews.
Source: trustpilot.com · accessed Aug 2026Built not to
repeat the same mistakes.
Chat, the AI, the shared inbox and the operator apps for iOS and Android are included in the same plan. There is no separate bot subscription to add.
Every plan has a fixed number of agent seats. We never charge per person signed in, and an idle colleague costs nothing.
The AI grounds its answers in your own website and can sync product catalogues from Shopify and WooCommerce. Once the customer's identity is confirmed, it can look up order status and show DHL tracking.
Messages can be translated between visitor and operator in 13 languages. Lead forms and booking cards can collect contact details and a preferred meeting time for manual confirmation.
What you won’t get from us
A switch should be based on clear expectations. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Saazly does not have a standalone ticketing system for a traditional email queue. We are chat-first, with email notifications and the ability to reply, but no separate helpdesk product.
- We do not offer a phone channel.
- We do not have their fourteen-year ecosystem of integrations and partners.
We’ll help you migrate.
Manually, for real.
We won’t promise a magical migration button, because no one can honestly promise one. Instead, a real person from Saazly will help you manually: we’ll build the knowledge base from your website, recreate your greetings and proactive rules, and make sure your team is comfortable with the inbox before you cancel LiveChat.
Your conversation history will remain in your old tool for as long as you retain read access. Export anything you want to keep before closing the account.