Eight features that
do the work for you.
AI that resolves tickets, not just chatsAI
Saazly’s AI reads your knowledge base, your order data, and previous conversations, and answers the customer’s question directly in the widget, around the clock, in Swedish, Norwegian, Danish, and English. It doesn’t guess: if it can’t resolve the ticket, it hands over gracefully to a human with full context. Plans are based on unique monthly conversations, never on message counts.
- Looks up order and delivery status in real time before answering
- Escalates automatically to the right operator when unsure
- The conversation quota renews every month, even on Free
Copilot writes the reply, your operator approves
When a human takes over, Copilot reads the entire thread, finds the right answer in your knowledge base, and suggests a ready-to-send reply with a confidence score. Your operator sends it with one click, rewrites it, or ignores it. That makes the newest member of your team as fast and consistent as your best support agent.
- Suggestions with source references and a confidence score in percent
- One click to use, rewrite, or dismiss
- AI pauses automatically as soon as a human enters the thread
Absolutely! You have a 30-day return window. Here are the return terms and the address to send it to. Would you like a colleague to help you with the exchange?
Your whole team in one shared inbox
Every conversation in one place, as calm and organized as email. Assign, snooze, tag, and write internal notes your customers never see. Invite colleagues within your plan’s operator seats: one shared inbox with full history and a customer profile for every visitor.
- Private notes and customer profiles for every visitor
- Snooze, reopen, tag, and close, with full history
- A fixed number of operator seats is included in every plan
The whole inbox in your pocketMobile
The operator app is your team's main tool. The iOS app is on the App Store and the Android app is on Google Play. The web app works in any browser. A new chat sends a push straight to your phone, with the visitor's company, page and city in the same view. You reply where you stand and the visitor sees the answer in the widget within a second.
- A push the moment a new chat arrives
- Reply wherever you are, in the app or at your desk
- The same thread the rest of the team sees, with the full history
"Are you open on Saturdays?"
Reach out first, at exactly the right moment
Rule-based messages triggered by page, time, source, or behavior, with no code at all. Catch a hesitant customer at checkout, offer help on the pricing page, or welcome returning visitors back. Engagement scores show which visitors are worth reaching first.
- Conditions on URL, referrer, device, time on page, and visit count
- A/B test greetings and measure what actually starts conversations
- Engagement scores rank the visitors who are ready to talk
The right ticket to the right operator, automatically
New chats are distributed fairly across the team with round-robin, so no one gets swamped and no customer is forgotten. Assignment happens on reply, not on open, so several people can look at a thread without claiming it, and collision detection makes sure two operators never answer the same person.
- Fair automatic distribution of incoming chats
- Assigned on reply, not on open, with no collisions
- Away status automatically skips operators who are off
Connect Saazly to the rest of your stackDev
Send events like "ticket resolved" or "new conversation" to your CRM, your data warehouse, or a custom Slack notification via webhooks, and read or update data through the API. Everything is scoped per workspace, so nothing leaks between customers. Built for teams that want Saazly as part of a larger workflow.
- Webhooks for resolved tickets, new chats, and assignments
- REST API scoped per workspace, no data mixing
- Included in the top plan along with multiple workspaces
{
"event": "conversation.resolved",
"studio_id": "st_9f2a…",
"resolved_by": "ai",
"visitor": { "city": "Stockholm" },
"count_in_quota": true
}Transparent data handling, without sweeping promisesEU
We use data minimization, access controls, and clear subprocessor agreements. Our privacy policy and subprocessor list show where different parts of the service store and process data. AI requests may be processed outside the EU/EEA with applicable transfer safeguards.
- Data location and providers disclosed for each service
- DPA, data exports, and deletion on request per workspace
- Encrypted in transit (TLS) and at rest, including attachments
Three features
worth a page of their own.
AI that resolves enquiries from your own sources with the source cited, hands over when it is unsure and keeps the knowledge fresh with a weekly reread.
Read more →Order tracking in the chatAI that looks up the customer's order, retrieves DHL status in real time and answers with a tracking link directly in the chat, with an identity check before any order data.
Read more →Live chat with automatic translationThe agent writes in their language, the customer reads theirs: automatic translation in both directions in the inbox, with a preview before the reply goes out.
Read more →From question to resolved ticket —
all in one workflow.
The visitor asks
"Where is my order #4192?"
The AI understands
Identifies the intent + fetches order data
The AI answers or hands over
Resolves it instantly, or reaches the right operator with Copilot
The conversation is counted & reported
One unique conversation counts toward the quota and a webhook fires