How Saazly works
in your day-to-day operations.
The AI finds the order and answers with its statusLive at Ernst P
The customer asks where the order is, the AI looks it up in your order system and answers with the current status and the next step, with the source visible in the chat. Nobody on the team has to open another system for the inbox's most common question.
- Order status directly in the chat, around the clock
- The source is shown in the answer, so it can be checked
- Answers in Swedish, Norwegian, Danish and English
The carrier's latest status, not yesterday'sLive
The AI does not settle for the order having been dispatched. It retrieves DHL's tracking in real time and answers with where the parcel actually is, with the tracking link in the answer. DHL is the carrier we have connected today, and we say so plainly instead of pretending otherwise.
- DHL status is retrieved live before the AI answers
- The tracking link comes with the answer
- If the order was never dispatched, the AI says so instead of guessing
- Order received
- Packed and dispatched from the warehouse
- On its way to your local depot
- Delivered
The customer tracks the order themselves, right in the widgetNew
The widget can show a Track your order card where the customer enters an order number and email address and gets the status straight away, without even putting the question into words. Identity is verified before any order data is shown, so a guessed order number gets nowhere.
- The customer tracks the order themselves in the widget
- Identity check before order data is shown
- Takes work off the team without anyone having to reply
Connected to your order system, together with you
The order lookup requires a connection to your particular order system, and we set that up manually together with you. Saazly reads status and tracking but never changes anything in your orders: you always make changes in your own system.
- The connection is set up together with you
- The AI reads order data, never changes it
- Answers are source-marked in the conversation
AI you can trust
with your customers.
Every factual answer is grounded in your own sources, and the source is shown in the chat. When the AI is unsure, it hands over to a human instead of making something up.
It never keeps billing on its own. Your inbox and team keep working as usual while you decide.
A conversation only counts toward your allowance once the AI has actually answered. The definition is public, right here on this page, not in the fine print.
What you won’t get from us
Clear expectations cost less than a disappointed customer. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Only DHL is connected for tracking today. Other Nordic carriers have not launched, and we promise no dates.
- Saazly never changes your orders. The AI looks up status and tracking, and you make any changes in your own system.
- We do not have an off-the-shelf integration for every business system. Order lookups require us to connect to your particular system, which we do manually together with you.
- We have no returns handling. You handle returns and complaints in your own systems.
- If the order was never dispatched, there is no tracking to show. The AI says so honestly and hands over instead.
More of what
Saazly does for you.
AI that resolves enquiries from your own sources with the source cited, hands over when it is unsure and keeps the knowledge fresh with a weekly reread.
Read more →Live chat with automatic translationThe agent writes in their language, the customer reads theirs: automatic translation in both directions in the inbox, with a preview before the reply goes out.
Read more →All featuresThe full overview: AI replies, a shared inbox, the operator app with push, proactive messages and reports.
Read more →