How Saazly works
in your day-to-day operations.
AI answers from your documentation, with the source in every reply
Point Saazly at your website and documentation, and it builds the knowledge base from them. Every factual answer is grounded in your own sources, which are shown in the chat so both you and the customer can check where the answer came from. The site is quietly reread every week.
- The knowledge base is built from your own pages and guides
- The source appears in the chat, so the answer can be checked
- Weekly rereading picks up changes to your documentation
When the AI is unsure, it always hands over to a person
When a question is too technical or the sources do not contain enough information, the AI does not guess. It hands over, and the agent receives a suggested reply grounded in the same sources. The agent can approve it, edit it or write their own. As soon as a person joins the thread, the AI pauses automatically.
- The copilot suggests; the agent approves or rewrites
- The AI pauses automatically when a person takes over the thread
- Automatic resolution remains off until you choose to enable it
A chat that does not drag down your metrics
Chat widgets are notorious for slowing pages down, and third-party scripts in the half-megabyte range hit Core Web Vitals directly. Saazly's widget loads through a small loader and is measured by us on a real page, with the results published rather than merely promised.
- A small loader retrieves the rest only when needed
- The measurement runs on a real page, with and without the widget
- We publish the figure instead of simply claiming it is low
MeasuredThe Saazly widget: 131 KB of JavaScript transferred over the network, 50 ms of additional Total Blocking Time and a 16 ms difference in LCP compared with the same page without the widget (p75, 390 px mobile with throttling enabled, nine cold runs per variant) (measured Aug 2026)
Transparent data handling, connected to your own systems
We disclose storage, AI processing and subprocessors separately. AI requests may be processed outside the EU/EEA with applicable transfer safeguards. If you need to pass resolved issues to other systems, API and webhooks are available in our largest plan.
- Data locations and providers are disclosed for each service
- Data Processing Agreement, subject access requests and deletion built in
- API and webhooks in the largest plan
AI you can trust
with your customers.
Every factual answer is grounded in your own sources, and the source is shown in the chat. When the AI is unsure, it hands over to a human instead of making something up.
It never keeps billing on its own. Your inbox and team keep working as usual while you decide.
A conversation only counts toward your allowance once the AI has actually answered. The definition is public, right here on this page, not in the fine print.
What you won’t get from us
Clear expectations cost less than a disappointed customer. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Saazly is not a complete helpdesk. We are chat-first and do not offer a standalone ticketing system with SLA engines and queues.
- We do not have a unified inbox for WhatsApp, Instagram or SMS, or a phone channel.
- We do not provide a status page or incident communications.
- We do not have a large marketplace of ready-made apps. Integrations use API and webhooks.
- We do not automatically migrate your history from another tool. A person helps you with the move instead.
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