How Saazly works
in your day-to-day operations.
Answers to the questions you hear every day
Paste in your web address and Saazly reads your price lists, opening hours, service pages and frequently asked questions. The AI answers from those sources and shows its source in the chat. If the information is not available anywhere, it does not guess — it hands over to you.
- The knowledge base is built from your own pages
- The source appears in the chat, so the answer can be checked
- If the information is missing, the AI hands over instead of guessing
Book the appointment in the chat, not an email threadNew
When the customer is ready, the agent sends a clickable booking card directly in the conversation. The card points to the booking service you already use, such as Cal.com, and the customer books without leaving the chat. If you want to take payment straight away, a payment card works in the same way.
- The agent sends a clickable card in just a few clicks
- The card connects to your own services, such as Cal.com or Stripe
- The entire journey is documented in the conversation thread
New chats reach your team straight away
The worst failing a support chat can have is nobody noticing that a customer has written. Every new chat triggers a browser notification and an email to the right people, while the inbox shows what remains unanswered. As soon as someone replies, the customer sees it in the widget.
- Browser and email notifications when someone writes
- A shared inbox that shows what is still unanswered
- The visitor sees the reply instantly
Replies in the language the customer uses
The AI replies in Swedish, Norwegian, Danish and English in the same inbox. A customer who writes in Norwegian receives an answer in Norwegian without you having to do anything. You read and reply as usual.
- Swedish, Norwegian, Danish and English in one inbox
- Customers receive answers in their own language
- No need to select a language for each visitor
AI you can trust
with your customers.
Every factual answer is grounded in your own sources, and the source is shown in the chat. When the AI is unsure, it hands over to a human instead of making something up.
It never keeps billing on its own. Your inbox and team keep working as usual while you decide.
A conversation only counts toward your allowance once the AI has actually answered. The definition is public, right here on this page, not in the fine print.
What you won’t get from us
Clear expectations cost less than a disappointed customer. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Saazly does not have its own booking calendar. The booking card points to the booking service you already use.
- We do not offer phone or SMS channels.
- We do not have a unified inbox for WhatsApp, Instagram or Facebook Messenger.
- The AI does not make the booking for the customer. A person on your team sends the card.
- We do not automatically migrate your history from another tool. A person helps you with the move instead.
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