Switch to Saazly

Switching chat tools? Start with the truth.

We’ve reviewed pricing pages, customer reviews, and support forums for the most popular chat tools and compiled what we found, with a source and access date for every claim. Each page also explains what you won’t get from us, so you can decide for yourself.

Try for freeBook a walkthrough

Free forever · No credit card · We’ll help you migrate

Comparisons

Choose the tool
you’re switching from.

Switch from Intercom

Per-seat pricing, Fin AI charged per resolution and channel fees on top. Saazly gives you a fixed monthly price with the entire price list published.

View the comparison →Switch from Zendesk

Built for a thousand agents and priced accordingly. Saazly has been AI-first from day one, with agent seats included in the plan price.

View the comparison →Switch from Gorgias

Strong on Shopify, but AI is charged per resolution. With us, order status and DHL tracking are included in the plan.

View the comparison →Switch from Tidio

Three billing meters and a 15-minute rule. Saazly counts one thing: unique conversations each month.

View the comparison →Switch from Crisp

A low price, but notifications that miss customer chats. Saazly alerts your team by push, email and the shared inbox.

View the comparison →Switch from LiveChat

Chat, ticketing and bots are sold as three separate subscriptions. With us, it is one product and one bill.

View the comparison →Switch from Drift

Salesloft is phasing out Drift, so the question is not whether to move but where to go.

View the comparison →
Row by row

The same questions,
asked of all five.

  • Yes
  • Partially
  • No
  • No information found in our source review
Saazly compared with the four tools Nordic online stores most often choose between. Every claim about a competitor includes its source and access date. The rows at the bottom are those where we do not win. They remain so that the table can be trusted.
CategorySaazlyIntercomZendeskGorgiasTidio
Source-backed AI answersIs the source of the answer shown in the chat, so both you and your customer can verify it?YesEvery factual answer is grounded in your own sources, and the source is shown in the chat. When coverage is missing, the AI hands over to a person.NoNo source display in the answer is advertised. An independent test of 500 issues measured an actual resolution rate of 38 to 72 percent against an advertised 76. Source: builts.ai · accessed Aug 2026No informationNo information about source display in the answer in our source review.NoNo source display is advertised. The AI promise is up to 60 percent automation, while their own case studies show 26 to 56. Source: eesel.ai · accessed Aug 2026NoLyro only learns from simple sources such as your website and FAQ, with no source display in the answer. Source: myaskai.com · accessed Aug 2026
An honest definition of a resolved issueA customer who simply goes quiet should never count as a resolved issue.YesA silent customer is never counted as resolved. The definition is public and can be verified against your own data.NoAssumed resolutions are billed: a customer who simply goes quiet is counted as resolved and charged for. Source: builts.ai · accessed Aug 2026No informationNo published definition of a resolved issue in our source review.PartiallyThe advertised automation rate sits above what their own case studies show (26 to 56 percent versus up to 60). Source: eesel.ai · accessed Aug 2026No informationNo published definition of a resolved issue in our source review.
No taxi meter per resolved issueDoes it cost extra every time the AI actually does its job?YesNo price per resolved issue. At the quota cap, the AI pauses and asks you first while the inbox keeps working.NoFin charges per resolution with no cap. Documented case: $200 to $1,400 in one month during a product launch. Source: zipchat.ai · accessed Aug 2026PartiallyThe AI is priced as a separate layer on top of the per-agent price, and customers demonstrably churn right when the AI shows up on the price list. Source: delight.ai · accessed Aug 2026NoA fee per AI resolution on top of the ticket-based price, plus per-ticket fees for voice and SMS. Source: featurebase.app · accessed Aug 2026NoThree billing meters, and the 15-minute rule turns a pause in the conversation into a new billed conversation. Source: eesel.ai · accessed Aug 2026
Transparent data handlingWhere is data processed, which subprocessors are used, and which transfer safeguards apply?PartiallyStorage and AI processing are disclosed separately. AI requests may be processed outside the EU/EEA with applicable transfer safeguards.PartiallyUS provider. Transfers rely on the EU-US DPF, whose legal basis has been questioned after Trump v. Slaughter and is expected to be tested before the EU Court of Justice. Source: activemind.legal · accessed Aug 2026PartiallyUS provider. Transfers rely on the EU-US DPF, whose legal basis has been questioned after Trump v. Slaughter and is expected to be tested before the EU Court of Justice. Source: activemind.legal · accessed Aug 2026PartiallyUS provider. Transfers rely on the EU-US DPF, whose legal basis has been questioned after Trump v. Slaughter and is expected to be tested before the EU Court of Justice. Source: activemind.legal · accessed Aug 2026PartiallyUS provider. Transfers rely on the EU-US DPF, whose legal basis has been questioned after Trump v. Slaughter and is expected to be tested before the EU Court of Justice. Source: activemind.legal · accessed Aug 2026
Pricing modelWe compare the model, not the amounts. Current amounts are always on the pricing page.YesA fixed monthly price per plan, 5 plans, including one free plan, with a clear quota of AI-resolved conversations. No variable fee per resolved issue.NoThree stacked layers: a per-seat price, Fin charged per resolution, and channel fees on top. Source: hiverhq.com · accessed Aug 2026NoA per-agent price as the base, with add-ons and fees on top. The bill climbs faster than the team grows. Source: clearfeed.ai · accessed Aug 2026NoA ticket-based price plus variable fees, and the actual cost demonstrably often lands around double the list price. Source: featurebase.app · accessed Aug 2026NoThree separate meters that together determine the bill, and conversation caps that punish a traffic spike with an upgrade. Source: eesel.ai · accessed Aug 2026
An open price list with no demo gateCan you calculate what you will pay, and start without a sales call?YesThe entire price list is published on the pricing page and you start on your own. No quote, no mandatory demo, no commitment longer than a month.PartiallyList prices are published, but the final price is driven by variable fees (documented: $200 to $1,400 in one month). Source: zipchat.ai · accessed Aug 2026PartiallyA list price is published, but add-ons and fees come on top of the base. Source: clearfeed.ai · accessed Aug 2026PartiallyA list price is published, but the actual cost often lands around double. Source: featurebase.app · accessed Aug 2026PartiallyA list price is published, but three meters determine what you actually pay. Source: eesel.ai · accessed Aug 2026
The widget's weight on your siteThe chat widget is third-party code on your product pages and shows up in Core Web Vitals.YesMeasured at 131 KB of JavaScript, 50 ms of extra Total Blocking Time, and a 16 ms difference in LCP, p75 against the exact same page without the widget.Source: Saazly's own measurement (Lighthouse with throttling enabled, nine cold runs per variant, mobile 390 px) · accessed Aug 2026No informationNo comparable measurement in our source review.NoAmong the heaviest chat widgets on the web, measured in the 500 to 750 KB JavaScript range. Source: pagespeedfix.com · accessed Aug 2026No informationNo comparable measurement in our source review.No informationNo comparable measurement in our source review.
A Nordic product, support by humansWho answers when you are the one who needs help?YesBuilt by a small Nordic team in Swedish, Norwegian, and Danish. Write to us and a person replies, not a queue.NoAn international provider, and support complaints are recurring (one reviewer reported seven days without a first reply). Source: hiverhq.com · accessed Aug 2026No informationNo information about Nordic support in our source review.NoReviews describe automated AI answers presented as support, and aggressive sales follow-up. Source: apps.shopify.com · accessed Aug 2026NoReports of accounts suspended without warning and difficulties getting refunds. Source: eesel.ai · accessed Aug 2026
Operator apps for iOS and AndroidCan the team reply from a phone, with push notifications?YesSaazly's operator apps are on the App Store and Google Play, with push notifications for new customer messages.YesIntercom Conversations is available for iOS and Android. Source: apps.apple.com · accessed Aug 2026YesZendesk Support is available for iOS and Android. Source: apps.apple.com · accessed Aug 2026YesGorgias Helpdesk is available for iOS and Android. Source: apps.apple.com · accessed Aug 2026YesTidio is available for iOS and Android. Source: apps.apple.com · accessed Aug 2026
Channel breadth beyond chatWhatsApp, SMS, telephony, and social inboxes.Where we don’t winNoVisitors can open Facebook, Instagram, Messenger, WhatsApp, phone and email from the widget's home view. These are contact links, not channels inside Saazly's inbox. The phone link can follow your site's opening hours.YesA unified inbox across chat, WhatsApp, SMS, and email, with macros for fast handling. Source: getmacha.com · accessed Aug 2026YesBroad multichannel and the most helpdesk seats globally. Source: delight.ai · accessed Aug 2026YesVoice and SMS are available as channels, priced per ticket. Source: featurebase.app · accessed Aug 2026No informationNo channel inventory in our source review.
Order actions from inside the inboxRefunds and order changes without switching systems.Where we don’t winNoThe AI can look up an identity verified order status and show DHL tracking. Refunds and order changes are made in your store system, not in Saazly.No informationNo information about order actions in our source review.NoThe Shopify integration is read-only; the agent has to open a separate tab to act. Source: ringly.io · accessed Aug 2026YesActions handles refunds and order changes right in the helpdesk, the strongest side of Gorgias. Source: ringly.io · accessed Aug 2026No informationNo information about order actions in our source review.
Reporting depth for large support teamsMacros, SLA engines, and reporting suites for hundreds of agents.Where we don’t winNoWe have essential statistics and a public resolution definition, but not the macro, SLA, and reporting depth for hundreds of agents.YesPowerful reporting and inbox macros are highlighted by users. Source: getmacha.com · accessed Aug 2026YesBuilt for scale, with a mature ecosystem and enterprise workflows. Source: delight.ai · accessed Aug 2026PartiallyStrong on Shopify, but history data is limited to 90 days on lower plans. Source: eesel.ai · accessed Aug 2026No informationNo information about reporting depth in our source review.

Swipe sideways in the table to see all columns.

Competitor information comes from public sources accessed in August 2026 and may have changed since then. Time-sensitive figures are reviewed regularly, and any claim past its review date is automatically removed from the table rather than left in place. Our own pricing information is always taken directly from our public pricing page.

// Ready to switch?

Try Saazly before canceling anything.

Get started for free in five minutes, or book 20 minutes with us and we’ll walk you through the migration. A real person will help you manually every step of the way.

Try for freeBook a walkthrough
Switch chat tools: alternatives to Intercom, Zendesk, and more – Saazly