The problems aren’t imaginary.
They’re documented.
Ticket-based pricing plus $1.00 per AI resolution, with per-ticket fees for voice and SMS on top. The real cost is documented as often landing at around twice the list price, such as the $360 plan that became approximately $720.
Source: featurebase.app · accessed Aug 2026One merchant in the store reviews: at $1.50 per AI conversation, enabling the AI is impossible to justify because actual customer use would produce a four-figure bill.
Source: apps.shopify.com · accessed Aug 2026A mid-year price increase that left customers with a bad taste, alongside reports of overcharging (one documented case of $780) and aggressive sales follow-up.
Source: featurebase.app · accessed Aug 2026Historical data is limited to 90 days on lower plans, a real problem for seasonal online retailers wanting to compare performance with the previous peak season. The promise of up to 60 per cent AI automation delivers 26 to 56 in their own case studies.
Source: eesel.ai · accessed Aug 2026Built not to
repeat the same mistakes.
Your plan is based on unique conversations each month. If you reach the limit, the AI pauses and asks you first while the inbox keeps working. Your bill never grows on its own, and the full price list is published on our pricing page.
Saazly can sync product catalogues from Shopify and WooCommerce. Once the customer's identity is confirmed, the AI can look up order status and show DHL tracking, but refunds and order changes are made in your store system.
The operator apps are on the App Store and Google Play, with push notifications. Incoming and outgoing chat messages can be translated between visitor and operator in 13 languages.
Lead forms collect customer details in the chat. The booking card takes a preferred meeting time for manual confirmation and does not reserve a slot in the calendar.
The same questions,
asked of both platforms.
- Yes
- Partially
- No
- No information found in our source review
| Category | Saazly | Gorgias |
|---|---|---|
| Source-backed AI answersIs the source of the answer shown in the chat, so both you and your customer can verify it? | YesEvery factual answer is grounded in your own sources, and the source is shown in the chat. When coverage is missing, the AI hands over to a person. | NoNo source display is advertised. The AI promise is up to 60 percent automation, while their own case studies show 26 to 56. Source: eesel.ai · accessed Aug 2026 |
| An honest definition of a resolved issueA customer who simply goes quiet should never count as a resolved issue. | YesA silent customer is never counted as resolved. The definition is public and can be verified against your own data. | PartiallyThe advertised automation rate sits above what their own case studies show (26 to 56 percent versus up to 60). Source: eesel.ai · accessed Aug 2026 |
| No taxi meter per resolved issueDoes it cost extra every time the AI actually does its job? | YesNo price per resolved issue. At the quota cap, the AI pauses and asks you first while the inbox keeps working. | NoA fee per AI resolution on top of the ticket-based price, plus per-ticket fees for voice and SMS. Source: featurebase.app · accessed Aug 2026 |
| Transparent data handlingWhere is data processed, which subprocessors are used, and which transfer safeguards apply? | PartiallyStorage and AI processing are disclosed separately. AI requests may be processed outside the EU/EEA with applicable transfer safeguards. | PartiallyUS provider. Transfers rely on the EU-US DPF, whose legal basis has been questioned after Trump v. Slaughter and is expected to be tested before the EU Court of Justice. Source: activemind.legal · accessed Aug 2026 |
| Pricing modelWe compare the model, not the amounts. Current amounts are always on the pricing page. | YesA fixed monthly price per plan, 5 plans, including one free plan, with a clear quota of AI-resolved conversations. No variable fee per resolved issue. | NoA ticket-based price plus variable fees, and the actual cost demonstrably often lands around double the list price. Source: featurebase.app · accessed Aug 2026 |
| An open price list with no demo gateCan you calculate what you will pay, and start without a sales call? | YesThe entire price list is published on the pricing page and you start on your own. No quote, no mandatory demo, no commitment longer than a month. | PartiallyA list price is published, but the actual cost often lands around double. Source: featurebase.app · accessed Aug 2026 |
| A Nordic product, support by humansWho answers when you are the one who needs help? | YesBuilt by a small Nordic team in Swedish, Norwegian, and Danish. Write to us and a person replies, not a queue. | NoReviews describe automated AI answers presented as support, and aggressive sales follow-up. Source: apps.shopify.com · accessed Aug 2026 |
| Operator apps for iOS and AndroidCan the team reply from a phone, with push notifications? | YesSaazly's operator apps are on the App Store and Google Play, with push notifications for new customer messages. | YesGorgias Helpdesk is available for iOS and Android. Source: apps.apple.com · accessed Aug 2026 |
| Channel breadth beyond chatWhatsApp, SMS, telephony, and social inboxes.Where we don’t win | NoVisitors can open Facebook, Instagram, Messenger, WhatsApp, phone and email from the widget's home view. These are contact links, not channels inside Saazly's inbox. The phone link can follow your site's opening hours. | YesVoice and SMS are available as channels, priced per ticket. Source: featurebase.app · accessed Aug 2026 |
| Order actions from inside the inboxRefunds and order changes without switching systems.Where we don’t win | NoThe AI can look up an identity verified order status and show DHL tracking. Refunds and order changes are made in your store system, not in Saazly. | YesActions handles refunds and order changes right in the helpdesk, the strongest side of Gorgias. Source: ringly.io · accessed Aug 2026 |
| Reporting depth for large support teamsMacros, SLA engines, and reporting suites for hundreds of agents.Where we don’t win | NoWe have essential statistics and a public resolution definition, but not the macro, SLA, and reporting depth for hundreds of agents. | PartiallyStrong on Shopify, but history data is limited to 90 days on lower plans. Source: eesel.ai · accessed Aug 2026 |
Swipe sideways in the table to see all columns.
Competitor information comes from public sources accessed in August 2026 and may have changed since then. Time-sensitive figures are reviewed regularly, and any claim past its review date is automatically removed from the table rather than left in place. Our own pricing information is always taken directly from our public pricing page.
Others bill per AI reply.
We charge one flat price.
The big platforms charge for every conversation their AI resolves. The better the AI works, the bigger the invoice. Drag the slider and compare for yourself.
And if you grow past your plan? The AI pauses and asks you first, while your inbox keeps working as usual. The invoice never grows on its own.
Competitor prices per their public price lists, Aug 2026: Intercom Fin $0.99 per resolution, Gorgias from $1.00 per AI reply.
Assumed exchange rate, rounded: 1 USD ≈ 10.50 SEK · 10.50 NOK · 7.00 DKK · 0.92 EUR.
What you won’t get from us
A switch should be based on clear expectations. This is the reality of Saazly today, so you can decide whether it matters to your business.
- Saazly cannot issue refunds or edit orders from the inbox, which Gorgias calls Actions. Our AI looks up order status, stock and DHL tracking, but you make changes to the order in your commerce system.
- We do not offer voice or SMS channels.
- Shopify currently connects through a theme snippet, not a dedicated app in the Shopify App Store.
We’ll help you migrate.
Manually, for real.
We won’t promise a magical migration button, because no one can honestly promise one. Instead, a real person from Saazly will help you manually: we’ll build the knowledge base from your website, recreate your greetings and proactive rules, and make sure your team is comfortable with the inbox before you cancel Gorgias.
Your conversation history will remain in your old tool for as long as you retain read access. Export anything you want to keep before closing the account.