Last updated: August 11, 2026
These general terms apply to access to and use of Saazly by businesses and organizations. An order form, quote, or separate agreement may specify the provider, price, contract term, and other commercial terms, in which case it takes precedence for that order.
Saazly is a service provided by ICM AS, company registration number 995 372 304, with its address in Oslo, Norway. ICM AS is the customer's contracting party and invoices the service. Saazly is the product name.
This agreement is governed by Norwegian law, without regard to its conflict of law rules. Disputes shall be settled by Norwegian courts, with Oslo District Court as the court of first instance. This does not prevent a party from seeking interim relief before another competent court.
1. Business Use and Authorization
Saazly is offered as a business service. Anyone accepting these terms on behalf of an organization represents that they are authorized to do so. Accounts are personal and must not be shared.
- The customer must provide accurate information and keep administrators, roles, and memberships up to date.
- The customer must protect login credentials, devices, and integrations and report any suspected unauthorized access.
- The customer is responsible for ensuring that the widget, AI, retention settings, content, and communications with visitors are used lawfully.
2. The Service
Saazly includes features for customer communication, a shared team inbox, automation, and AI-assisted responses. The features and usage included are set out in the customer’s plan or order. Beta and preview features may change and are not subject to any specific service level unless agreed in writing.
3. AI Features
Depending on the customer’s settings, AI may suggest, summarize, classify, route, or automatically send responses. AI output may be inaccurate or inappropriate and should be reviewed in proportion to the risk. The customer must not conceal mandatory disclosures about AI or use Saazly as the sole basis for decisions that have legal or similarly significant effects without a separate assessment.
Learn more about AI and transparency.
4. Customer Data and Data Protection
The customer retains its rights to customer data and grants Saazly the limited rights necessary to provide, secure, support, and terminate the service in accordance with the agreement. The customer is generally the data controller for visitor and conversation data; processing on the customer’s behalf is governed by the applicable DPA.
The customer must not submit passwords, private keys, full payment card details, or sensitive personal data unless the service and agreement are expressly intended for that purpose.
5. Fees, Renewals, and Cancellation
The price, currency, taxes, billing period, included usage, and renewal terms are shown before purchase and in the order. Cancellation stops future renewals in accordance with the order terms but does not automatically entitle the customer to a retroactive refund. Purchases and billing are not handled in the iOS app, which is used with an existing business account.
6. Availability and Changes
An express SLA applies only if included in the customer’s agreement. We may maintain and improve the service and will seek to provide notice of material changes where reasonable. We do not guarantee that the service or AI output will always be error-free or available, but this does not limit any liability that cannot be limited under mandatory law.
7. Acceptable Use
The customer must not use the service for illegal activities, spam, fraud, harassment, malware, infringement, unauthorized surveillance, deceptive impersonation, or to circumvent security, tenant isolation, rate limits, or fees. The complete rules are available in our Acceptable Use Policy.
Where there is an urgent security, legal, or third-party risk, the affected access may be restricted immediately. In other cases, we will seek to notify the customer and provide a reasonable opportunity to remedy the issue.
8. Third-Party Services and Security
Integrations selected by the customer may be subject to separate third-party terms. Saazly’s own subprocessors are managed in accordance with the DPA and applicable data protection law. The customer is responsible for its configuration and permissions. See our security page and vendor overview.
9. Termination, Export, and Deletion
When an agreement ends, any available export and deletion will be handled in accordance with the order, DPA, and applicable law. Limited data may need to be retained for accounting, security, legal claims, legal holds, or during a time-limited backup cycle.
10. Intellectual Property and Confidentiality
The customer owns its data, content, and trademarks. Saazly and its licensors retain all rights to the service, software, design, and documentation. Each party must protect the other party’s non-public information and use it only for purposes of the agreement or as required by law.
11. Customer References
The customer grants Saazly a non-exclusive, royalty-free right to reproduce the customer’s company name and logo in Saazly’s marketing, where they may appear on Saazly’s websites, in sales presentations, customer case studies and advertisements, as well as on social media and in app store screenshots. Saazly may adapt the size and format to the extent required for display, but may not otherwise alter the mark. All rights and goodwill in the mark belong to the customer. Notwithstanding Section 10, the right applies automatically from registration, including to free trial accounts. Saazly always describes the customer relationship accurately and does not identify anyone as a user of the service before the service has actually been put into use.
The customer represents that it is entitled to grant this right and that use under this Section does not infringe any third-party rights.
The customer may withdraw the right at any time by written notice to [email protected]. Saazly will then cease new use and remove the company name and logo from marketing materials under Saazly’s control that can reasonably be updated, without undue delay and no later than 30 days after receipt of the notice. Materials that have already been printed or distributed do not need to be recalled or destroyed. Saazly is not responsible for copies in third-party archives or caches. Material that has already been published and whose removal has not been requested may remain published after the agreement ends.
This Section does not apply to customers who are natural persons or sole traders. Saazly obtains separate consent from them.
12. Liability, Separate Agreements, and Changes
Liability, any limitation of liability, governing law, disputes, service levels, indemnification, and specific termination provisions are governed by the customer’s order or separate agreement and applicable mandatory law. These online terms do not create any liability cap or disclaimer that has not been expressly agreed.
We will publish a new date when these terms are materially changed. Changes do not apply retroactively unless permitted by law or an express agreement.
13. Contact
ICM AS, company registration no. 995 372 304
Skur 35, Akershusstranda 15
0150 Oslo, Norge
Email: [email protected]