Collect
Add your website and upload PDFs, Word documents, text files, or images. Text in images can be read using OCR.
Saazly Kansli
Your digital office for information inquiries.
You already have the knowledge. In documents, on your website, and with the people who answer questions. Bring your knowledge, chat, and email inquiries together in one shared workspace.
From product sheet to useful answer
Product sheet · Model XProducts
Model X uses 12 V. Model Y uses 24 V.
The source remains available
What voltage does Model X require?
Model X uses 12 V, according to the product sheet.
Original · version 2 · source quote
Add your website and upload PDFs, Word documents, text files, or images. Text in images can be read using OCR.
The right content. The right next step. Your brand.
The same smart help. In email, too.
Choose a question. See knowledge become an answer that helps your customer move forward.
Your brand
Try your websiteNord & CoSaazly for Nord & Co
Which model suits me?
Model X suits your needs. Find the product details and your next step here.
ProductsSaazly for Nord & Co
Illustrative demo · no purchases or bookings are made
From information to an answer you can stand behind.
Review
The AI suggests knowledge based on the material. Review and edit it before approving it for use in answers. Personal exceptions should not become general rules.
Answer
Handle chat and email in the same inbox and filter by channel. Use reviewed knowledge for responses and let a person take over when a question requires personal assistance.
Organized for you. Clear boundaries for the AI.
Topics that fit your organization
Create your own topics and filter the library. Membership for an association, deliveries and product variants for a store. AI-generated topic suggestions are optional.
The source remains available
View the original file, version, and exact text excerpt supporting the information. Original documents are retrieved behind account and access controls.
Changes can be tracked
Edit knowledge and view its version history. Changed text awaits renewed approval. A superseded document version should not continue to govern answers.
Learn from the right things
Reuse general information from operator responses with traceability to the original source. The AI review looks for personal data, exceptions, and unsupported claims; your review is still required.
The same workspace. Different organizations.
Examples of what you can collect – adapt the topics and content to your own organization.
Golf clubs
Membership terms, guest play, and information for the upcoming season.
Sports clubs
Training groups, equipment, and registration rules.
Nonprofit organizations
Volunteer onboarding, activities, and practical procedures.
Federations and organizations
Governance documents, membership questions, and guidance to the right person.
Businesses
Service descriptions, frequently asked questions, and customer information.
Online stores
Product sheets, care instructions, and clear differences between models.
One shared inbox for chat and email.
The account gets its own receiving address in Saazly. Forward email from your existing information address to it without connecting a Google or Microsoft account. Responses are sent from Saazly's email address. Choose to reply yourselves or let AI send responses automatically based on approved knowledge, and escalate questions to a responsible person's configured email address.
Good to know before you begin
Does the information have to be on our website?
No. Upload PDF, DOCX, TXT, PNG, JPEG, or WebP files. A file can be up to 10 MB. Text-based PDF files can have up to 30 pages; scanned PDF files must first be made searchable.
Can we choose the categories ourselves?
Yes. Topics are dynamic and can be created and changed by you. They help you find information and do not change access or approval status.
Does everything we upload automatically become an AI answer?
No. The material is processed into suggestions with source support. You can review, edit, approve, or reject them. Errors may still occur even after AI review.
Do we need to change email systems?
No. You set up forwarding from the address where information inquiries are received to your generated Saazly address. The inquiries are then handled together with chat in Saazly. The solution does not replace your entire Google or Microsoft mailbox. You choose to reply yourselves or let AI respond automatically and can escalate cases to a responsible person.
Make your knowledge easier to use.
Start with one document, a few common questions, and the topics that suit your organization.